SHIPPING & RETURNS

SHIPPING POLICY

This Shipping Policy outlines the terms and conditions related to the shipping of products by A R U Cosmetics L.L.C.

1. Order Processing Time

Orders are typically processed within 2 business days from the date of purchase. Please note that processing time may vary during peak seasons, promotional periods, or due to unforeseen circumstances. Customers will be notified of any delays in processing.

2. Shipping Methods

We offer the following shipping methods:

Standard Shipping: Estimated delivery within 2-4 business days

3. Shipping Costs

Shipping is free within Dubai

4. Order Tracking

Once your order has been shipped, a tracking number and shipping confirmation will be provided via email. Customers can track their order using the provided tracking information.

5. Shipping Restrictions

We currently ship within Dubai. Please note that some products may be subject to shipping restrictions due to local regulations.

6. Customs and Duties

International orders may be subject to customs duties and taxes imposed by the destination country. Customers are responsible for any customs fees incurred. A R U Cosmetics L.L.C. is not responsible for delays caused by customs processing.

7. Lost or Stolen Packages

A R U Cosmetics L.L.C. is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact us or the shipping carrier to file a claim.

8. Address Accuracy

Customers are responsible for providing accurate shipping information. Please double-check your shipping address during the checkout process. A R U Cosmetics L.L.C. is not responsible for packages delivered to incorrect addresses provided by the customer.

9. Contact Information

For any inquiries related to shipping or to report any issues with your order, please contact our customer support team at [customer support email/phone number].

RETURN & EXCHANGE POLICY

This Return & Exchange Policy outlines the terms and conditions related to returns and exchanges for products purchased from A R U Cosmetics L.L.C.

1. Eligibility for Returns & Exchanges

Customers may be eligible for returns or exchanges within 14 days from the date of purchase. To be eligible, products must be in their original condition, unused, and in the original packaging. Products that are damaged, used, or not in their original packaging may not be eligible for return or exchange.

2. Initiating a Return or Exchange

To initiate a return or exchange, please contact our customer support team at [customer support email/phone number]. Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return. Our team will guide you through the process.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the items.

4. Refund or Exchange Process

Refunds or exchanges will be processed after the returned items are received, inspected, and approved. Refunds will be issued to the original payment method. Exchanges will be processed, and the replacement items will be shipped promptly.

5. Non-Returnable Items

Certain items are non-returnable, including items which was opened. Please check the product description or contact our customer support team for information on whether a specific item is eligible for return.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide instructions for returning the damaged or defective item.

7. Restocking Fees

A restocking fee may apply to certain returns. Customers will be notified of any applicable restocking fees at the time of the return request.

8. Contact Information

For any inquiries related to returns or exchanges, please contact our customer support team at [customer support email/phone number].